Rupal Ayer

Rupal Ayer is Senior Director of Customer Success at Solventum, where he leads initiatives that transform customer relationships into a source of competitive advantage through measurable business, clinical, and operational outcomes. Widely recognized as a pioneer of Customer Success in MedTech, he previously led Customer Success at Medtronic Americas, helping scale outcome-focused engagement models across multiple operating units. His career spans more than 25 years in MedTech, health informatics, biotech, and pharma, including leadership roles at Covidien, Johnson & Johnson, Lumenis, and Alza. Ayer is an adjunct lecturer in the Executive MBA program at Santa Clara University, board advisor, and frequent customer success industry speaker. His work focuses on elevating the customer outcome and experience into a strategic driver of commercial transformation.